First of all it is very important to distinguish the answers to be given to the client who commissions us an activity based on the situation.
For example, in the case of a first approach with the client, the client will be asked for more information regarding the type of candidates requested, the number of hires they need, whether there are particular skills and requirements to be sought and how long they need to be
It is very important to be able to establish a good bond with the customer to better understand what their needs are.
Answer for the outcome of the work trend
In case you need to send the customer an email to communicate the progress of the work, you must start by introducing yourself, describing the work that has been done, highlighting the most important points that he had asked us to obtain.
The points that have yet to be completed will have to be written giving a timeline in which they will be carried out.
At the end of everything we must thank the customer for choosing us and write that we remain available for any other information or request.
How to respond to the customer at the end of a business
At the end of an activity it is very important to always thank the customer for choosing us.
Making him understand that this activity has been a professional growth for us and that we will remain available for further needs.
How to respond to the customer after a great business review
When a customer leaves us an excellent review at the end of a business it is certainly a success for us that we have given the best of ourselves.
We must thank, giving value to the activity that has been a source of professional growth for us and that we are proud to have been able to collaborate with them.
At the end of the thanks it must be said that we will remain available for other future needs.
How to respond to a customer’s objections
In the event that a customer makes an objection to us it is very important to understand what it is generated from
Listen:
In this case it is very important to develop active listening, the one that allows you to give the customer the right time to express themselves and, while listening, focus on all the information you have available to work out a solution to the problem.
Understand:
You must be sure that you fully understand the customer’s objection.
If the latter is not explained well, ask him some specific questions to get a complete picture of the problem, it is the first step to be able to solve it.
Answer:
When you are sure you have fully understood the objection that the customer is raising towards the product or service you sell, explain your solution
Confirm:
The objection has been overcome: after making your move, ask the customer if he is satisfied with the agreement you have reached.
Each activity that is carried out must be a way to improve oneself more and more to increase one’s visibility